Refund policy

Last updated: November 6, 2026

Returns
You may request a return within 30 days after the item is delivered.

Items must be unworn or unused, with tags attached, and in their original packaging. We may reduce or refuse the refund if the item has been used, damaged, or handled more than necessary to inspect it.

How to start a return
Contact us before you send anything back. We will confirm whether the item can be returned and give you the return address. Do not ship a return until we confirm it.

Return shipping
For a change of mind, you pay the cost of shipping the item back to us. The shipping charge you paid on the original order is not refunded.

If an item is defective, damaged in transit, or not what you ordered, contact us within 7 days of delivery and include photos. We will refund the item price and the original shipping you paid, send a replacement, or both. We cover the return shipping. If sending the item back would cost more than the item, we may refund you and let you keep it.

Cancellations
You can cancel for a full refund before the item has shipped. After it has shipped, the order cannot be cancelled. Use the return process above.

Damages and issues
Inspect your order when it arrives. Contact us immediately, and no later than 7 days after delivery, if an item is defective, damaged, or not what you ordered. Include your order number and photos.

Exceptions and non-returnable items
The following cannot be returned unless they are defective or not as described:

- Items marked final sale on the product page
- Custom or personalized items
- Items that cannot be resold for hygiene reasons once opened or used

Delete any line above that does not apply to what you sell.

Exchanges
Contact us before returning an item if you want a different size or product. Because orders ship from mainland China, an exchange is usually handled as a return plus a new order.

Refunds
We will email you after we receive and inspect the return. If approved, the refund goes back to your original payment method within 5 business days of our approval. Your bank or card provider may take additional time to post it.

Customs, duties, and refused delivery
Duties, taxes, and customs charges collected on delivery are set by the destination country and are not refunded by us. If a package is refused or not collected and is returned to us, the original shipping charge is not refunded, and any return-to-sender cost may be deducted from the refund.

This policy does not limit any rights you have under applicable consumer protection laws, including where goods are defective, not as described, or not delivered within the agreed time.

Contact
To cancel an order, start a return, ask about an exchange, or report a damaged item, email [email protected].